Returns

Our policy lasts 15 days from placed order. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, if not, please send us an email at sydney@rainbowdreamcloud.com

To be eligible for a return, your item must be unused and in the same condition that you received it and without missing parts.

 

Refunds (if applicable)

We will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund at which point the refund will be made and it will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sydney@rainbowdreamcloud.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sydney@rainbowdreamcloud.com and send your item to: Heaven , Att: Rainbow Dream Cloud 1595 Marie-Anne Est Montreal Canada H2J 2C9 Montreal Canada

 

Shipping

To return your product, you should mail your product to: Heaven, Att: Rainbow Dream Cloud 1595 Marie-Anne Est Montreal Canada H2J 2C9

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.